Call Center Dialer

Call Center Dialer

Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. Spider Link call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.

Spider Link call center solution has all the features associated with high end and high cost proprietory call center solutions.

Key Offerings

  • Automatic call distribution
  • Interactive voice response
  • Voice logger
  • Voice blasting
  • Hosted dialer
  • CRM integration
  • SMS integration
  • Live/current agent monitoring
  • Report and campaign statistics
  • Voicemail to email
  • Missed call alert on agent screen
  • Call history search and dial option
  • Feedback IVR
  • Sticky agent and account based call routing

Spider Link Outbound Call Center Suite

Spider Link predictive dialer effectively integrates all outbound processes (Telemarkeitng, Sales, Surveys, Collections) with the life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting various campaign and list management strategies.

Features

  • Manual, progressive & predictive dialing
  • Outbound ACD
  • Longest idle agent based routing
  • Call back scheduling
  • Multiple campaign management
  • Multiple dialing modes
  • Agent inter dialing support
  • Call forward and three way conferencing
  • DNC list management
  • Agent call intervention
  • Real time supervision
  • Music on hold
  • Call transfer
  • Call retrieval

Spider Link Inbound Call Center Suite

Spider Link inbound solution can provide substantial improvement to the productivity of your call center. Skill based routing organizes incoming calls and route them to the most appropriate agents.

Features

  • Interactive voice response
  • Automatic call distribution
  • Skill based routing
  • Inbound call pop up
  • Most idle agent based routing
  • Real time supervision
  • Agent call intervention
  • Call back scheduling
  • Call conferencing

Spider Link GSM Dialer

Run your domestic process with Spider Link GSM dialer and reduce your telecom expenses by 50%. It also help the enterprise to increase the sales turnaround and effective utilization of leads.

Hosted Dialer Solution

Spider Link hosted dialer solution is a plug and play technology for international call centers and is intended for those call centers who want to operate on OPEX model

Add on Features:
1. Call Center Analytics :Get detail reports on agent behaviour, outliers detection, profiling, QA conformance, gap analysis with add-on feature of call center analytics.
2. CRM Integration
3. GSM Integration
4. A2Billing– is a prepaid calling card platform.
Product Variants

  • *ast c10 – For 10 Agents
  • *ast c30 – For 30 Agents
  • *ast c60 – For 60 Agents
  • *ast c100 – For 100 Agents